What services do inbound call centres offer?

Monday, January 25th, 2021

A professional outsourced inbound call centre will offer a range of call handling and contact centre services, providing cost effective solutions to many of the associated problems encountered by organisations, be they sole traders or large corporations. 

In fact, and particularly during these challenging and unprecedented times, as Birmingham’s premier provider of call centre services, mplcontact Sutton Coldfield can help do just that.

Call centre customer service

Outsourcing customer services has never been easier, or more affordable. 

Imagine having the ability to create an instant customer services team without the hassle of recruitment, payroll, and logistics. Our team of professional customer experience operatives can answer calls in your business’s name and attend to any resultant communications, always following your guidelines to the letter. 

Whether it is taking messages, setting appointments, taking orders, or qualifying leads, we have got your business covered! In short, you will get a professional call centre customer service solution, 24 hours a day, seven days a week, or as and when required, and from the caller’s perspective, it will seem as if they are talking directly to your in-house team. 

Call centre services benefits

Outsourcing call centre services provides a level of affordability and flexibility that can be extremely hard to replicate with an in-house solution.


Trying to cover inbound communication in-house can sometimes be problematic, inefficient and, to make matters worse, costs can often quickly spiral out of control, whereas outsourcing allows for multiple call handling without the need to incur full-time salaries or increase office space. 

Increased flexibility

Whether you require simple telephone answering or a fully-fledged omnichannel contact centre solution, our team will customise a plan to your exact needs, consequently, your business pays only precisely for what it needs and not for services it is never likely to use. 

Of course, it is also then extremely easy to add in additional services as and when they are required.

Get in touch with mplcontact Sutton Coldfield today!

Want to find out more about how an inbound call centre like ours can help your business? 

Just call mplcontact Sutton Coldfield today on 0121 362 7001 for a confidential, no-obligation chat with one of our friendly experts, or alternatively, please complete our online enquiry form by clicking the link HERE and we will be in touch.

We very much look forward to speaking with you, but in the meantime, please stay safe.

Our Property Division manages such a diverse portfolio that no one call is ever the same. The mplcontact agents support our in-house team.

Stuart Auger | Midlands Co-operative Society