What is an Outsourced Telephone Answering Service?

Monday, February 22nd, 2021

Outsourced telephone answering services utilise third-party companies as virtual receptionists to answer inbound calls in a seamless manner on behalf of businesses, and mplcontact Sutton Coldfield, based near Birmingham in the UK, provides just such a customer service experience to its clients.

By ensuring that no call never goes unanswered, an outsourced telephone answering service can be a very cost-effective way to provide outstanding customer service to your customers.

Every Call Answered, Your Way.

mplcontact Sutton Coldfield will work with you to establish the greetings and scripts we will use to make your customer experience authentic with respect to your brand and ethos. We utilise scripts to stay consistent with your company values and to ensure that any instructions and advice given are as approved by your team, all the way from the first greeting to the sign off.

Once set up, a professional operator is then ready to represent your business. Outsourcing call handling allows a business to free up existing staff such that they are no longer constantly distracted by having to field calls, thus boosting productivity, and saving you time and money.

An outsourced answering service provides peace of mind that all calls will be answered promptly by experienced professional operators, with no need for voicemail. Our virtual receptionists can take messages, answer questions, screen calls, schedule appointments, and much more. In short, an answering service lets you respond to every single call, even during peak periods. 

24/7 Availability.

Our Birmingham based inbound call centre provides a 24-hour answering service, so your business can be there when your customers need you, be that outside of normal office hours, weekends, or even public holidays. 

A further benefit being that real time problem solving and call resolution can, in turn, lead to fewer calls being escalated to your staff, and having us there to answer calls around the clock can help demonstrate that your business values customer service and can really make the difference between retaining a customer and losing them to a competitor. 

A Scalable, Cost Effective Solution.

Imagine no more having to estimate call volume seasonally or having to ramp up capacity due to a marketing campaign. A business will only pay for the service it receives rather than potentially higher internal costs (including any down time for inactive periods and any costs associated with holiday, and/or sickness cover), and as your business grows and call volume increases, we can scale the resources to handle it on your behalf with no additional internal hiring, training, or expansion costs for you to worry about.

mplcontact Sutton Coldfield is Here to Help.

With all that in mind, if you would like to learn more about how our telephone answering services can help your business, please call one of our friendly experts here at mplcontact Sutton Coldfield today for a no-obligation exploratory chat in complete confidence on 0800 018 6009 or alternatively, just complete the online enquiry form by clicking HERE.

We look forward to hearing from you, but in the meantime, please stay very safe.

Our Property Division manages such a diverse portfolio that no one call is ever the same. The mplcontact agents support our in-house team.

Stuart Auger | Midlands Co-operative Society