Time for the festive frenzy?

Thursday, November 22nd, 2018

The festive period is officially on its way!

For many businesses and retailers, the next few months could be “make or break”.  With that in mind, it’s important to ensure that an amazing customer service experience remains synonymous with any business offering going forward.

Whilst December may be one of the few times of the year when a business can be certain of a major surge in call volume, it’s still vitally important that adequate customer service resources are available to handle it.

Do it right; engage with customers both old and new, solve problems efficiently whilst building rapport, and repeat business together with glowing recommendations should follow. Conversely, get it wrong and a business’s reputation can be wiped out or severely eroded in no time at all.

Whilst delivering a great customer experience is crucial, at this time of year it’s also important to ensure that annual leave and seasonal illness don’t wreak havoc with staff rotas. Make sure you have additional staff on hand for the overflow calls or use a professional inbound call centre services provider, so your business always appears ultra-responsive and attentive to your customers’ needs.

If you need some help with your call answering over the festive period, call mplcontact of Sutton Coldfield, Birmingham on 0800 018 6009 now to find out what our dedicated team can do for YOUR business.

We very much look forward to hearing from you.

Our Property Division manages such a diverse portfolio that no one call is ever the same. The mplcontact agents support our in-house team.

Stuart Auger | Midlands Co-operative Society