The telephone call, a constant in an ever-changing world…

Monday, June 18th, 2018

From the spoken word to the handwritten letter, via the typewriter, the word-processing machine, the personal computer, the printer, and all the way through to email, social media and online messaging services, the way we keep in touch for both business and pleasure is always evolving. 

And of course, the telephone (in all its forms, shapes and, sizes) continues to play a pivotal role too. 

It seems clear that despite the massive advances in technology, nearly 150 years on, and no matter what is around the corner, the voice call is here to stay. It follows that, for businesses, professional call handling skills will continue to remain central to great business practice. 

With “hot desking” and “home working” becoming more and more the norm, fewer people than ever are sitting at a fixed desk all day in a corporate environment, so an inbound call centre facility can in most cases be a very useful addition to a business.

For those that are out and about, the perils of taking phone calls from customers hands free in the car are well known, and in addition, wherever you may be, background noise can often make it impossible to hear or be heard. Alternatively, working from home can be just as problematic as nobody wants to inadvertently wreck the image of corporate professionalism. In addition, being able to divert calls when you are unable to access them in a quiet space can be an invaluable tool too.

A professional inbound call centre, such as mplcontact Sutton Coldfield, can help field calls and book appointments whilst your team members are engaged elsewhere on business. More and more businesses of all shapes and sizes are now using the services of a call centre and report that call handling services free them up so that their customers ultimately benefit.

Seamlessly integrating our professional operators with your business means that appointment setting, query handling and problem escalation can be made available 24 hours a day, seven days a week; all without the fixed expense of employing extra or more permanent staff.

For more information, give our team at mplcontact Sutton Coldfield, Birmingham a call on 0800 0186009. Alternatively, just click HERE to contact a member of our team to find out more about how call centres services can help your business.

Our Property Division manages such a diverse portfolio that no one call is ever the same. The mplcontact agents support our in-house team.

Stuart Auger | Midlands Co-operative Society