Telephone Answering over the Festive Period

Friday, November 27th, 2015

With the holiday season nearly upon us, one solution to the nightmare of planning adequate staff levels during the impending festive period is to add some additional external telephone answering capability.

In this way, a business should then be able to address any associated peaks and troughs that arise at this time of year potentially giving them more time to dedicate towards helping their prospects and customers.

Traditionally, with bells set to ring out over the holidays, maybe now is also good time for a business to rethink its telephone answering strategy? Whether it is the run up to the holiday period itself or those days between 25th December and New Year, demands around residual annual leave can make for a very stressful time for those individuals that head up the customer services department.

Telephone answering makes the first impression good or bad…

Irrespective of a business’s sector, seasonal spikes can still take it by surprise.

If it is the first time somebody has chosen to contact your business, as the saying goes you never get a second chance to make a first impression. Being put on hold on the telephone for what seems like an eternity is never great, so prompt telephone answering must be the priority for any business.

Here at mplcontact of Sutton Coldfield, Birmingham, we can handle all your overflow calls and ensure that any company appears responsive and efficient, whilst taking care to maintain standards and cut on hold time to a minimum.

More than just telephone answering

That said, our service offering extends much further than just answering the telephone. Many of our clients outsource their entire customer services operation or help desk to us. In this scenario, we are able to offer them 24/7 support.

Imagine,  no more staffing conundrums,  or having to second guess call volume at any given time, no more seasonal adjustments or unpredictable overtime bills, or ultimately having to ”pay the price” for short notice staff absences or even subsequent recruitment nightmares.

If you would like an informal discussion to establish how we may be able to help your business,  complete the enquiry form by clicking HERE or just call us today on 0800 018 6009 to find out what mplcontact of Sutton Coldfield, Birmingham can do for YOUR business.

Our Property Division manages such a diverse portfolio that no one call is ever the same. The mplcontact agents support our in-house team.

Stuart Auger | Midlands Co-operative Society