Friday, July 1st, 2016
Looking for a telephone answering service for your business? For many, ensuring that incoming calls get answered quickly and professionally is crucial when it comes to projecting the right image for their company. However, before diving in and signing on the dotted line, it’s often worth taking a little time to review what customer expectations actually are for the business sector in question and how that may change going forward.
While interruptions to any daily work schedule can be dramatically reduced by using a telephone answering service, the fact remains that telephone calls are no longer the only form of customer communication. Although email and social media alerts don’t always set the same alarm bells ringing in an immediate demand for attention, if handled incorrectly, there is still the potential for prospective customers (or even worse disgruntled existing customers) to be left in limbo.
Put simply, gone are the days when a business could check email and browse through social media messages just once a day as consumers and customers now expect a rapid response. Leave it too long and a prospect could have moved on, or perhaps an unhappy customer’s post could have spread like wildfire across social media damaging a business’s reputation in its wake.
No matter what size your business, by going far beyond just telephone answering, mplcontact in Birmingham can help you enhance your customers’ experience.
Get in touch today on 0121 362 7001 or click here to email us and see how we can help your business do just that.