Re-Launching with the Help of Contact Centre Services

Tuesday, June 23rd, 2020

As the country starts back to work, some sectors will be preparing to tackle huge backlogs, and with staffing levels still a little unpredictable, it is likely to be a tough time for many businesses. 

With recent government announcements encouraging a greater number of business sectors to awake from the enforced hibernation that the Covid-19 pandemic has brought about, for many, it is obviously not going to be business as usual quite yet!

With new regulations to navigate and no doubt a hoard of customers seeking information about when and how anticipated re-openings will take place, for most firms, time is of the essence. 

Sadly, it is of course inevitable that after becoming economic casualties of the virus, some businesses will not be able to reopen. For the remainder, it is a time to be fully prepared, as getting back to business at the earliest possible opportunity has now become an economic necessity with little margin for error. 

These are indeed unprecedented times. 

Customer retention is a top priority and a modern and professional inbound contact centre like mplcontact Sutton Coldfield can help to ensure that a business is well prepared for any dramatic increase in call volume, perhaps as a result of appointment bookings, or more general customer service communications. 

In fact, whether it is dealing with call handling, email enquiries and/or appointment bookings, our outsourced contact centre can help free up your key staff so that they may then be able to address some of the many regulatory and logistical requirements that will be necessary for a successful transition.

To discover more about how mplcontact Sutton Coldfield could assist your business with all this, call us on 0121 362 7001 today for a no obligation exploratory chat or alternatively click HERE to contact us via the online enquiry form on our website and one of our friendly experts will be in touch with you.

And in the meantime, please stay very safe!

Our Property Division manages such a diverse portfolio that no one call is ever the same. The mplcontact agents support our in-house team.

Stuart Auger | Midlands Co-operative Society