Monday, July 28th, 2014
It maybe time to start view your customer service offering differently. In the past, many businesses have been guilty of viewing their customer service department as a “money pit”, absorbing budgets that could be better deployed elsewhere and offering little back to the business in return. With a lack of proper commitment this could become a self fulfilling prophecy, but get it right and customer services could be instrumental in the growth of your business.
The truth is that happy, informed customers renew contracts, make additional purchases and are keen to recommend your business to others. A recent survey indicated that more than seven out of ten people who had received a positive “customer service experience” went on to change their perception of that company in a positive manner. Sixty percent of these then went on to take further action, such as making additional purchases or recommending the company to friends or co-workers. By adopting a pro-active customer service strategy and by just for showing that you care, you’ll gather great feedback, catch problems at an early stage and potentially create a future advocate for your business. So, are you ready to start viewing customer services in a different light? Call us today on 0800 0186009.