Post Covid-19: Finding a “New Normal”!

Monday, July 20th, 2020

The onset of the Covid-19 pandemic has certainly brought about some unprecedented changes which, in many instances, have triggered a re-examination of business processes that, until now, would have been considered routine.

As such, as businesses begin to address life after this initial lockdown phase, what indeed should be considered the “new normal”?

Many are employees keen to return to the office and some form of post Covid-19 normality; team culture and that sense of tangible unity have been particularly hard to replicate by using, say video conferencing.

Those parts of our daily working lives that we took for granted, like collective chats around the water cooler or over a coffee, colleagues motivating one another, and collective responsibility, are just a few of so many things that may have suffered as a result of remote working.

It is important not to ignore the other side of this argument though, as working from home can be incredibly efficient, not to say, popular, particularly when the possibility of more flexible working hours and zero commuting costs for staff are factored in.

Many companies, forced to consider the cash flow implications of lockdown, have revaluated their working environment to determine how remote working can be accommodated on a more permanent basis.

Whilst having workers in the office, at home, and in the field might seem a logistical nightmare, a professional inbound call centre, like ourselves here at mplcontact Sutton Coldfield, can really help with all that. 

With our expert call handlers, messaging, and call routing, we can be the glue that will holds your team together, no matter where they may be working. 

Call us today for a free confidential chat on 0800 018 6009 or, alternatively, complete our enquiry form HERE and one of our friendly experts will be in touch as soon as possible to see how we can your business help find its “new normal”.

We very much look forward to hearing from you.

Our Property Division manages such a diverse portfolio that no one call is ever the same. The mplcontact agents support our in-house team.

Stuart Auger | Midlands Co-operative Society