Outsourcing for 24/7 Availability

Monday, October 26th, 2020

The team here at mplcontact Sutton Coldfield is always delighted to assist business owners to explore how outsourcing some or all their call centre services may be advantageous.

In recent times, and given the huge disruption that has taken place, it is important to protect and then find ways to grow a customer base. That said, as always, it is logistical issues and the maintenance of customer service levels that remain key components.

Given that a website may be accessible by anyone anywhere in the world 24/7, 365 days a year, a business’s online presence is now more critical than ever, but for those businesses set up to take advantage of this increase in online activity, there are potential pitfalls too. 

Whilst businesses will regularly outsource logistical components such as the delivery of physical products, scalable in-house customer support can prove particularly challenging and that is where we can help.

Our outsourced call centre team here at Birmingham’s mplcontact are able to deal with all types of queries utilising call answering, email response, and online messaging, so as to always provide a point of contact for your customers wherever they may be.

We can seamlessly integrate these services with our clients’ systems and offer either 24-hour cover or alternatively an “on-demand” service which can be in the form of a full suite of contact centre services, or purely to cover overflow call handling whether it be needed in the short term, or perhaps over a longer period.

So, if you would like to learn more about how our call centre services could help your business, call mplcontact Sutton Coldfield today on 0800 018 6009 for a no-obligation exploratory chat in complete confidence with one of our friendly experts or alternatively, complete our online enquiry form by clicking HERE.

We very much look forward to hearing from you, but in the meantime, please stay safe.

Our Property Division manages such a diverse portfolio that no one call is ever the same. The mplcontact agents support our in-house team.

Stuart Auger | Midlands Co-operative Society