Outsourcing Festive Call Volume

Wednesday, December 4th, 2019

For any businesses taking increased inbound calls and certainly for all customer services departments up and down the land, there is a busy month (or what’s left of it) ahead!

With the holiday season upon us, it often seems that minor issues that would usually wait a week or two for a resolution can suddenly appear more pressing. In turn, as pre-festive stress ramps up around the country, any inbound callers’ queries that are left unresolved for too long can lead to a reduction in customer retention rates.

A dramatic increase in incoming calls around this time of year can be very much the norm. Whether you’re a property management company with a multitude of tenants demanding repairs are carried out before the big day or perhaps a retailer overwhelmed by shoppers looking for that elusive special gift, the chances are that your team may need additional help over the next few weeks.

Employing extra in-house staff is one solution, but this, of course, can be cost-prohibitive, especially where call volume is notoriously difficult to predict. 

Another way to deal with seasonal fluctuation in incoming calls is to outsource the overflow to a professional full-service contact centre. Using a personalised, cost-effective and instantly scalable telephone answering service that seamlessly integrates with your business really can be a great solution.

And of course, we can help you and your team with all of that!

If you would like to learn more about how our suite of call centre services could be of assistance to you and your business, please call mplcontact Sutton Coldfield today for a no-obligation exploratory chat on 0121 362 7001 or alternatively, just click HERE to contact our specialist team of experts via the website.

Finally, we would like to take this opportunity to wish all our readers a very Happy Holiday season and a peaceful and prosperous New Year.

Our Property Division manages such a diverse portfolio that no one call is ever the same. The mplcontact agents support our in-house team.

Stuart Auger | Midlands Co-operative Society