Tuesday, September 30th, 2014
Every business has customers; it obviously comes with the territory. A growing business is one that attracts new customers which in turn will generate a larger volume of service related phone calls. The real test comes when existing staff are then not able to cope with the increased call volume any longer.
So what are your options then? One solution may be to outsource either part or all of this work to a call centre. Your existing staff could then set free from having to answer some of the more repetitive (or more frequently asked but less important) questions, and as a business owner, you are less likely to have to maintain a larger on-site customer services team just to cover any peak times, all of which may mean that in the long run you could save money and deliver a better service to your customers.
In addition, some call centres may also supply some other very cost effective services that many smaller businesses will require, such as detailed order taking, scheduling appointments, basic technical support and of course, a branded receptionist service.
In short, by outsourcing to a call centre like mplcontact, a business owner can actually offer a customer services team which are on 24 hour standby giving them the edge over their competitors. Whatever the size of your business, the chances are that it could benefit from our call centre services. Give MPL Contact a call today on 0121 362 7001 (or use freephone 0800 018 6009) and we will do our best to assist you.