Monday, March 22nd, 2021
In many businesses, a receptionist is a callers first point of contact, and as such will be the provider of that all-important ‘first impression’; answering the phone, dealing with customer enquiries, taking messages, and of course re-routing calls.
In a world where automation and AI are now prevalent, this “human touch” can prove very reassuring to a customer. That said, in-house provision can also have its downsides, especially during holidays and any busy periods when additional cover may be required.
Fortunately, there is another way that could really help; a receptionist service that is scalable and will always be there whenever you need them, 24 hours a day, 7 days a week.
For many businesses, outsourcing reception services in whole or in part can save time and money and be a far more efficient use of often limited resources. Additionally, should a business expand, a virtual reception can grow to accommodate any changes in a very cost-effective way.
Callers will speak directly with the professional operators here at mplcontact Sutton Coldfield who are of course highly trained, empathetic, and always ready to seamlessly represent your company as if they were indeed part of your in-house team.
All our outsourced virtual reception solutions are also completely flexible. We can answer all your calls or just act as a backup or overflow service when your in-house receptionist is either unavailable or perhaps unable to handle the volume of calls at peak times, making voicemail and long engaged tones a thing of the past.
To hear more about how our virtual reception service could help your business deliver a professional cost-effective customer experience, call mplcontact Sutton Coldfield today for a no-obligation exploratory chat on 0800 0186009 or alternatively, just click HERE to contact us via the online enquiry form on our website and one of our specialists will call you back.
We very much look forward to hearing from you, but in the meantime, please stay safe!