Our Inbound Call Centre Services

Thursday, October 15th, 2015

We are very proud to be able to say that mplcontact of Sutton Coldfield has provided call centre services to Birmingham businesses since 1997. More recently, that reach has expanded to include the whole of the United Kingdom.

Our inbound call centre services include a telephone answering process that can be personalised to reflect individual client requirements. Additionally, our operators can be seamlessly integrated with our clients order taking process, or go on to deal with brochure requests and much more besides.

UK Based Call Centre Services

As a genuine UK based inbound call centre (not an offshore ‘virtual’ version as can frequently be the case these days), we operate twenty four hours a day, seven days a week and consequently are able to provide continuous  support services to all our clients as and when required.

Our call centre services include outsourced help desk solutions which provide support to your existing staff in busy periods or “out of hours”. Our operators are meticulously trained to identify callers’ issues quickly and efficiently in order to find a resolution there and then or if appropriate, to escalate it further.

By adding a human interface and incorporating a high degree of internet connectivity, modern call centre services are able to augment or support an online shopping experience, so whether a caller is just looking to find their nearest retailer or requesting a catalogue or brochure, we can help them with that.

More than just Telephone Answering

While call centre services used to revolve mainly around telephone answering,  callers now expect to be able to communicate via many different channels such as email, web forms, SMS text messages, social media and web chat. With that in mind, mplcontact can manage these contact methods on your behalf to reflect what you would expect from your own dedicated staff.

Call Centre Services, Birmingham

Need more information or just need some help?

Click HERE to email us or just call 0121 362 700 and we will be delighted explain how we believe that call centre services from Birmingham’s mplcontact could really help YOUR business.

Our Property Division manages such a diverse portfolio that no one call is ever the same. The mplcontact agents support our in-house team.

Stuart Auger | Midlands Co-operative Society