Monday, February 29th, 2016
It’s fair to say that no business ever sets out to bypass new leads and new opportunities, but keep prospects waiting on the telephone for too long and they may well be driven into the arms of a waiting competitor.
For example, the online generation often just don’t want to wait until the next morning when ‘offices open’ to get their queries or problems resolved, instead they may prefer to just move onto the next supplier on their list until they find one that can help them there and then.
Whilst getting new customers is never easy, retaining existing customers can be a challenge too. Being bounced from one department to another is not uncommon complaint and can prove to be very frustrating to the extent that dissatisfied customers may just “vote with their feet”.
This outcome makes no business sense as it is far harder and potentially more expensive to find and secure new customers than to retain existing ones.
Fortunately mplcontact Sutton Coldfield is here to help with a range of contact centre services. Birmingham based, we provide cover for businesses throughout the UK and can handle any overflow calls, 24 hours a day, seven days a week. We can also help your business cope with seasonal variations of call volumes, allowing you to retain optimal (and possibly less costly) staffing levels throughout the whole year.
So, if you would like an informal discussion to establish how mplcontact of Sutton Coldfield, Birmingham may be able to help your business, please complete the enquiry form by clicking HERE or just call us today on 0800 018 6009.