Monday, February 19th, 2018
For an expanding small business, a constant flow of incoming phone calls can sometimes represent a double-edged sword.
They can bring the prospect of new business, but at the same time they can present a challenge to the limited resources a lean and efficient company has available. For a business negotiating the fine line between sticking to a budget and future expansion, the persistent need to answer enquiries (not just from the telephone but via email, social media and online messaging services) can ultimately stretch staffing levels to breaking point at peak times. For many, it is precisely these challenges or conflicts that have fuelled a marked increase in the decision to outsource call handling.
With that in mind, Birmingham’s mplcontact is a full-service call centre offering everything from basic call handling to omni-channel contact centre solutions. Without the need to deal with filtering incoming calls, your staff are then free to concentrate on providing the goods or services demanded by your customers. In the long term, this approach can result in increased efficiency and even overall cost reduction when compared to an entirely internally resourced solution.
Having an external team dedicated to meeting your customers’ needs leaves your team free to grow the business safe in the knowledge that our trained professionals are looking after customer relationships. This is turn helps to enhance the overall user experience, all of which builds brand loyalty and enhances a business’s reputation.
To find out more about how mplcontact Sutton Coldfield, Birmingham can really help your business, call 0800 0186009 today or alternatively just click HERE to contact a member of our team to discuss your requirements in more detail.