Tuesday, March 24th, 2020
As the coronavirus outbreak takes hold in the UK these are uncertain times we live and work in. In business, this has highlighted significant and fundamental human resource challenges which very often require specific solutions to maintain essential communication and to ensure business continuity.
Of course, in anticipating these circumstances many businesses have disaster recovery plans set up to access predetermined customer-centric solutions that can be deployed in the event of a crisis, but others may need more assistance and that is where mplcontact Sutton Coldfield may be able to help.
As businesses struggle to cope with potentially unprecedented staff absences a solution might be the provision of a seamless switchboard service to pass calls and messages through to staff wherever they may be, thereby ensuring the link with clients is maintained throughout this difficult period.
Many organisations are setting up their homeworking staff to VPN back into their offices – but this, in turn, could cause a different issue with their links during their working day taking them up to and possibly exceeding the limit of their bandwidth causing frustration to every user based at home.
For those businesses that are required to maintain a customer call centre presence, staffing levels are set to be a real challenge. Indeed, whilst for some, this could potentially be the busiest time in their history that simply requires more answering capacity, for others, there may be a need to ensure continuation of customer services and dealing with existing customers’ queries promptly and accurately.
Whatever the case, mplcontact Sutton Coldfield would design a specific solution for each individual client. This could involve taking the initial call and then accessing your CRM to log details, give out information or forward the details of the call to another part of the business or externally to an engineer or other specialist in the field.
The solutions that we can offer could provide your business with full time 24-hour cover or alternatively an “on demand” service and that can be in the form of a full suite of contact centre services, or just simple overflow call handling. This could turn out to be needed in the short term, or over a longer and more sustained period if found to be necessary.
If you would like to discuss how the friendly team here at mplcontact of Sutton Coldfield, Birmingham could help, just call us today on 0800 018 6009 or, alternatively, complete our enquiry form HERE and one of our experts will be in touch as soon as possible.
And finally, please stay safe!