More than Just Telephone Answering in Birmingham

Monday, June 21st, 2021

In its simplest form, a telephone answering service handles calls to your business when you or your team are unavailable ensuring that whatever the time of day your business is called that there will always be a friendly voice on the other end of the phone. 

As a professional inbound call centre, we understand how important every single call can be and as part of the onboarding process we will spend time getting to know your business. Our services are not just limited to telephone answering. Birmingham’s mplcontact provides a complete virtual reception solution, collecting and responding to messages in real-time through text message, webchat, email, and social media.

So why choose call handling from ourselves here at mplcontact, Birmingham?

Never miss another call

Most people agree that you never get a second chance to make a first impression. This is especially true when prospective customers call a business, so to prevent them from subsequently dialling the next number on their list, it is important that their call is answered promptly.   

After all, who knows what a missed call might have meant to your business in terms of revenue?

Always be there for your customers 24/7

We offer a 24-hour answering service, and this remains one of the big advantages of using our inbound call centre services, thus ensuring that your customers can get in contact with your business whenever they need to.

Alternatively, we can act as an overflow service perhaps when your in-house team is unavailable or unable to handle the volume of calls at peak times. 

There are cost benefits and it is scalable

Imagine that you could have a professional outsourced contact centre team on standby and only pay for the service you receive rather than any fixed internal costs. Whilst all our outsourced solutions are completely flexible, pricing is an involved business, and whilst one way of charging will suit one type of business it may not be cost-effective for another.  

In some cases, the charging basis could be a fixed charge per call – this might be the most cost-effective route for media response from say a single item being advertised.  In others, say where those calling could be ordering multiple items from a catalogue or where a client’s requirements include logging on to an app before calling out to an engineer or other professional, then a connected time basis might be a more appropriate route.

Alternatively, if call volumes justify it, then a dedicated team (where clients are charged on an operator/hour basis) may be a better solution. 

Furthermore, as your business grows, we scale our resources to meet your ongoing requirements so there will be no additional internal hiring, training, or fixed internal costs for you to budget for.

mplcontact Birmingham is here to help

With all this in mind, just call us today for a no-obligation exploratory chat on 0121 362 7001 to learn more about how mplcontact Birmingham’s suite of inbound call centre services can help your business. Alternatively, please complete our online enquiry form by clicking the link HERE and one of our friendly experts will be in touch.

We look forward to hearing from you.

Our Property Division manages such a diverse portfolio that no one call is ever the same. The mplcontact agents support our in-house team.

Stuart Auger | Midlands Co-operative Society