Inbound call centre services in Birmingham

Monday, November 23rd, 2020

24/7 call answering and online support from customer service experts in Birmingham.

Outsourced call centre customer service

Thinking about an outsourced call centre solution? 

mplcontact Sutton Coldfield’s team provide flexible customer service solutions. Our inbound call centre services provide your client base with comprehensive customer service support around the clock, seven days a week. We answer your inbound calls and online chat systems to maintain your corporate identity and favoured workflow to become a seamless addition to your in-house team. 

Whether you require call handling and messaging, a help desk solution or booking system we are here to provide the support your business needs.

Call centre service affordability

Outsourced call centres can be highly efficient compared to handling calls and messaging in-house. The ability to scale on demand in peak periods means multiple calls and messages can be handled simultaneously, reducing waiting time dramatically and increasing customer satisfaction. This is just one way that such services can quickly pay for themselves through increased customer retention, new leads, and greater control over overheads at peak times.  

Call centre solutions

By choosing from a wide variety of services tailored to fit your company’s individual needs, inbound call centre services can also support you to grow your business. 

Inbound messaging services

Why not make voicemail a thing of the past so that opportunities do not pass you by?

Ensure existing and potential customers know they are valued with in person call handling, email support, web chat and messaging, anytime of the day or night, seven days a week, 365 days a year. We can take orders, make reservations, provide technical support and more, and all at a time that is convenient to your customers.

Better lead generation

As improved inbound communication could mean many more leads for your business, let us qualify and manage your calls on your behalf to allow your team to make the best use of any inbound opportunities.  

So, with all this in mind, how could mplcontact Sutton Coldfield’s inbound call centre services help your business? Call us today for a no-obligation exploratory chat on 0121 362 7001 to learn more about how we help our clients do just that, or alternatively, complete our online enquiry form by clicking the link HERE and one of our friendly experts will be in touch.

We look forward to hearing from you, but the meantime, please stay very safe!

Our Property Division manages such a diverse portfolio that no one call is ever the same. The mplcontact agents support our in-house team.

Stuart Auger | Midlands Co-operative Society