Does Your Business Need a Virtual Receptionist? 

Monday, July 22nd, 2019

Running a business can often mean there is little margin for error. More specifically, making the wrong staffing decision can sometimes have a profound effect on profitability and in more severe cases, on a business’s long-term plans.

Whilst employing enough in-house staff to cover peak times often has its advantages, sometimes the cost of doing so is prohibitive and can represent a risk that many business owners are reluctant or even unwilling to take.

Fortunately, in terms of receptionist or customer service roles, there are outsourced call handling services that are personalised, cost-effective and very professional. In fact, mplcontact Sutton Coldfield’s virtual call handling solutions could be exactly what your business needs.

Be it at peak times, during a special promotion or even holiday periods, an external call handling service could be a great solution that also allows existing staff to prioritise their time better during these periods too. Our professional call screening means that the right person gets alerted at the right time and that as a business owner, as you will be dealing only with those matters that require your urgent attention, it can free up your time too.

As staffing levels tend to involve a business in a longer-term financial commitment, outsourced call handling could be a perfect “plug and play” shorter-term solution. 

Instantly scalable and available 24/7, calls are answered in a professional and courteous manner. Appropriate scripts and seamless integration by own experts will mean that your customers will always remain unaware of our involvement in your business.

So, if your business is looking for a flexible, scalable alternative or wishes to trial an inbound contact services solution, then look no further. 

To discover more about how a virtual receptionist or dedicated call answering team from mplcontact Sutton Coldfield could really help you to grow your business, call us today for a no obligation exploratory chat on 0121 362 7001 or alternatively, just click HERE to contact our specialist team via the website.

We very much look forward to hearing from you.

Our Property Division manages such a diverse portfolio that no one call is ever the same. The mplcontact agents support our in-house team.

Stuart Auger | Midlands Co-operative Society