Digital Transformation and Customer Services

Wednesday, August 21st, 2019

With global technology evolving so fast, the ongoing digital transformation of our daily lives shows no sign of relenting. 

Examples include watches that regularly track every heartbeat and step that we make, the once humble refrigerator that can now be programmed to order food, and, with the power of social media, headline news that breaks worldwide within minutes.

As history shows, businesses must adapt and improve throughout in order to stay ahead of their competition, and this is very much the case within any associated inbound call centre.

Given that a customer services department must play its part in this seemingly all-consuming transformation, the challenge for many organisations is to implement systems (be they in-house or outsourced) that will, on the one hand, deliver a better customer experience and on the other offer improved operational efficiency.

Typically, such changes might ideally seek to:

• Enable business to deliver a better customer experience.

• Increase efficiency and productivity while potentially reducing costs.

• Encourage a culture of collaborative working and innovative thinking.

Whilst many business owners would agree that they may need to make some changes, knowing where to start that journey can be problematic.  

One way to help “jump-start” the process is to utilise the services of a professional outsourced inbound call centre such as ourselves here at mplcontact Sutton Coldfield.

With that in mind, if you would like to hear more about how our specialist teams help our clients deliver great customer services experiences, call mplcontact Sutton Coldfield, today on 0121 362 7001, or, alternatively, just complete our online enquiry form by clicking the link HERE and one of our friendly experts will be in touch.

Our Property Division manages such a diverse portfolio that no one call is ever the same. The mplcontact agents support our in-house team.

Stuart Auger | Midlands Co-operative Society