Could Businesses Do More To Fully Support Customers?

Thursday, July 20th, 2017

In an on-line world where everything seems instantly accessible, keeping a prospect or customer waiting too long for anything is likely to result in much lower retention rates.

With customer loyalty largely a thing of the past, it only takes the slightest thing to go wrong before even a longstanding customer is heading for the exit and into the welcoming arms of a competitor.

Maximise Customer Retention

In short, all businesses should focus on maximising customer retention.

Working with a contact centre like mplcontact Sutton Coldfield and letting us handle your call overflow and out of hours services can help your business deliver an enhanced level of customer care. Just by minimising call waiting times and adding 24/7 availability, your business can help ensure that customers or prospects have a much better customer services experience.

Never Miss Another Opportunity

Additionally, what would be the impact on your business if it never missed another call whatever the time of day or night? Perhaps your in-house team would then be able to convert more enquiries to sales, improve customer retention and ultimately grow the bottom line? Without the need to utilise in-house staff to absorb spikes in call volume, such as those caused by an advertising campaign or press coverage, there is the potential to make cost savings along the way too.

In fact, the team here at mplcontact Sutton Coldfield can be tasked to cover any gaps resulting from staff sickness or holiday periods so that no matter when your prospects or customers call, they will experience our friendly and professional approach every time.

Overflow Call Handling and Much More

So, how can we help your business?

Talk to us today and find out how we can work with your business to give your customers what we believe are market leading levels of inbound call centre service. Call mplcontact Sutton Coldfield, Birmingham on 0121 362 7001 or alternatively complete our online enquiry form by clicking the link HERE and our team will be delighted to help you.

Our Property Division manages such a diverse portfolio that no one call is ever the same. The mplcontact agents support our in-house team.

Stuart Auger | Midlands Co-operative Society