Could An Outsourced Helpdesk Solution Benefit Your Business?

Friday, May 1st, 2015

For many businesses, implementing an in-house helpdesk can prove problematical.

For example, a help desk that just runs from 9 am to 5 pm may be of limited use to the majority of users in that prospects and customers invariably need support out of regular office hours, so having agents available longer, even 24/7 is key.

That fact alone often makes an in house helpdesk prohibitively expensive, so is there another way?

Well, here at mplcontact Sutton Coldfield, our scalable services allow you to switch to us during peak periods, take over your out of hours services or indeed ultimately provide a fully outsourced and bespoke helpdesk service on behalf of your business.

All our agents are trained to respond as if they are part of your team  and to identify the callers issue in the shortest possible time, either helping to resolve that issue during that call or if not, re-direct or escalate it to your  business at the earliest available opportunity.

Our staff go out of their way to build a rapport with your callers, using subsequent email or text messages to further provide reassurance as to any actions that may be required to ensure that any prospect or customer feels that they have been dealt with in an efficient, polite and courteous manner.

As our customer, your business will be provided with a full audit report in addition to which, all calls will be digitally recorded as standard. For a seamless solution we can also link to your back office to initiate service requests and even, if the parameters fit, book appointments on your behalf so that your callout team can operate normally.

So, there you have it, there is another way!

Is an outsourced help desk right for you?

If you think we can help you to help your customers then call mplcontact Sutton Coldfield today on 0800 018 6009 to see how an outsourced helpdesk could really help YOUR business grow.

Our Property Division manages such a diverse portfolio that no one call is ever the same. The mplcontact agents support our in-house team.

Stuart Auger | Midlands Co-operative Society