Friday, May 1st, 2015
Outsourcing to mplcontact Sutton Coldfield is more than just a business transaction, it is a partnership where we work together to create a tailored solution to all the complexities of your contact management requirements.
For the larger corporate organisation thinking of outsourcing its contact centre services then it’s important to find a solution that can distil a variety of complex business processes into a number of contact management solutions.
As a customer of mplcontact Sutton Coldfield, we take great steps to ensure that all of your enquiries receive an appropriate and timely response, allowing your team to seamlessly manage its service level agreements and to fulfil any ongoing contractual obligations.
We will work closely with you to create a tailored solution to the even the most complex of contact management requirements. Our agents will be advised on your brand values and associated activities and as they will be representing your company they will be tasked with providing the highest standard of service possible for your customers and ultimately your business.
Our in house technology further allows us to incorporate your business rules and processes into one contact handling application; this application ensures our agents can meet your customers’ sales, service and support expectations whether they are handling a first enquiry or conducting a post-sale customer satisfaction survey on your behalf.
In fact, using our own in house systems, our highly trained staff will closely follow your own procedures and manage your customer’s expectations to ensure that from your customer’s perspective, the whole service appears fully integrated.
After all nobody knows your business like you do, and nobody knows contact centre services like us so why not call us today on 0800 018 6009 and we will explain how mplcontact Sutton Coldfield’s corporate contact centre solutions can help support YOUR business.