Contact Centre Services – Overcoming A Potential “Deal Breaker”

Friday, March 20th, 2015

Have you considered outsourcing your business’s contact centre services? From all points of view, it seems to make so much sense. No more of those staffing headaches, or the precarious art of trying to predict call traffic, or how to integrate social media. In short, an increase in efficiency with potential cost savings built in, what is there not to like?

But then that potential deal breaker hits…

What about your brand identity and/or your ethos? After all, you probably feel that your business is quite unique and that’s what your customers love about what you do so consequently, no outsourced contact centre would ever be able to quite ‘get you’ as a company…

Or would they?

Well, the reality is that a reputable five star contact centre such as mplcontact would always go that extra mile to make the transition as seamless as possible for both you and your customers.

For example, we take time to understand your needs, your customer’s needs and your brand identity. When others talk about brand identity, they are usually referring to a logo or maybe a corporate colour scheme. We realise that it goes so much further than that, and that’s why we go much deeper to unearth your company’s character, to discover what it stands for, its history together with its aims and ambitions for its future in order to give you the kind of service that you never thought would be possible from an outsourced partner.

So what have you got to lose?

Give mplcontact Sutton Coldfield, Birmingham a call today on 0121 362 7001 (or use freephone 0800 018 6009), and we will show you how we can help you eliminate any “deal breakers” that may be preventing you from outsourcing your business’s contact centre services.

Our Property Division manages such a diverse portfolio that no one call is ever the same. The mplcontact agents support our in-house team.

Stuart Auger | Midlands Co-operative Society