Contact Centre Services in Birmingham – Handling Overflow Calls

Thursday, September 17th, 2015

Whilst here at mplcontact Sutton Coldfield we cover the whole of the UK, we are also very proud to say that we handle overflow calls for some really great Birmingham businesses.

In fact, wherever your business is located, our contact centre services are set up to deliver a seamless call handling service which focuses on delivering a five star customer experience and really great value for money.

Contact Centre Services for Birmingham and Beyond…

By using mplcontact’s Birmingham based contact centre services to handle your overflow calls, your business will have the capacity to address all future orders or enquiries, with the added advantage that any prospective or existing customers will receive prompt attention as and when they need it.

We will work very closely with new customers and take the time to understand existing workflows to ensure that our handling of any overflow calls then blends seamlessly with their in-house system.

So whether your business needs a full time out of hours service or just help during times of peak call volume (or perhaps during staff holiday periods), we can help. This removes the need for additional staff to cover annual leave or sickness periods and furthermore helps ensure that your customers will not be left on hold during peak periods.

Our contact centre services will help ensure that your business is protected from many of the interruptions that can adversely affect even the most well run customer services department. Additionally, these supported customer services departments are able to scale up and then down again seasonally and/or easily address any additional traffic resulting from one off marketing campaigns whilst delivering the same reliable first class service every time.

If this sounds like something your business could use some help with, give mplontact of Sutton Coldfield and Birmingham a call on freephone 0800 018 6009 or just click HERE to contact us today!

Our Property Division manages such a diverse portfolio that no one call is ever the same. The mplcontact agents support our in-house team.

Stuart Auger | Midlands Co-operative Society