Monday, May 25th, 2020
Whether it has been requesting holiday refunds, checking bank balances, accessing government support schemes online, or some other urgent matter, communication channels have been busier due to COVID-19.
Additionally, many of the customer services departments experiencing these increased call volumes have been further impacted due to lower staffing levels triggered by self-isolation protocols.
Even in those instances where service levels are just about holding up, call volumes are still likely to be higher than normal with users then going on to request much more detailed information ahead of making a purchase or prospective booking, all of which results in longer call times.
However, help is close at hand!
For any business experiencing some of the challenges associated with increased call volumes, outsourcing to a professional contact centre like mplcontact, Sutton Coldfield could be the solution.
Using a mixture of telephone answering, online messaging, email and elements of social media, our highly trained staff can help your business keep on top of its customer enquiries. By speeding up response times, we can quickly deal with any backlogs, which in turn help protect a business’s reputation during this incredibly challenging period.
With all that in mind, if you would like to learn more about how our suite of call centre services could be of assistance to you and your business, please call mplcontact Sutton Coldfield today for a no-obligation exploratory chat on 0121 362 7001 or alternatively, just click HERE to contact our specialist team of experts via the website.
And of course, in the meantime, please stay safe!