Latest Posts

Birmingham’s Premier Call Handling Service

Monday, August 23rd, 2021

Make sure you never miss another call with mplcontact Birmingham. 24/7 call handling, using our virtual receptionist service, will provide your business with a dedicated team of call handlers who have spent the time getting to know your business and its customers.  Whether it’s taking messages, dealing with overflow in busy times, booking appointments, or […]

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Is a Virtual Reception the Answer?

Friday, July 30th, 2021

Whilst larger companies will often have a customer services department, in other instances where businesses do not have dedicated customer services representatives, the first point of contact for a prospect or customer will be with whoever happens to answer their call. As an alternative, an outsourced virtual reception can prove to be an extremely cost-effective […]

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More than Just Telephone Answering in Birmingham

Monday, June 21st, 2021

In its simplest form, a telephone answering service handles calls to your business when you or your team are unavailable ensuring that whatever the time of day your business is called that there will always be a friendly voice on the other end of the phone.  As a professional inbound call centre, we understand how […]

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How Can a Help Desk Improve Your Business?

Friday, May 21st, 2021

For businesses that already have one, a professional help desk system provides an invaluable service to customers, supplying technical and operational support when it is most needed.  For the end user, having a friendly voice to help guide them through the solution to their query is often very much appreciated. In fact, providing it is […]

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Businesses in Need of a Post Pandemic Boom!

Monday, April 26th, 2021

So finally, there may be some light at the end of an exceptionally long tunnel.  With the easing of many lockdown measures, there are hopefully sunnier times ahead for many UK businesses. That said, business owners will of course need to thoroughly prepare if they want to take full advantage of this prospective economic ‘bounce […]

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Outsource to mplcontact Sutton Coldfield’s Virtual Receptionist Service and NEVER Miss Another Call

Monday, March 22nd, 2021

In many businesses, a receptionist is a callers first point of contact, and as such will be the provider of that all-important ‘first impression’; answering the phone, dealing with customer enquiries, taking messages, and of course re-routing calls.  In a world where automation and AI are now prevalent, this “human touch” can prove very reassuring […]

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What is an Outsourced Telephone Answering Service?

Monday, February 22nd, 2021

Outsourced telephone answering services utilise third-party companies as virtual receptionists to answer inbound calls in a seamless manner on behalf of businesses, and mplcontact Sutton Coldfield, based near Birmingham in the UK, provides just such a customer service experience to its clients. By ensuring that no call never goes unanswered, an outsourced telephone answering service […]

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What services do inbound call centres offer?

Monday, January 25th, 2021

A professional outsourced inbound call centre will offer a range of call handling and contact centre services, providing cost effective solutions to many of the associated problems encountered by organisations, be they sole traders or large corporations.  In fact, and particularly during these challenging and unprecedented times, as Birmingham’s premier provider of call centre services, […]

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Could a Virtual PA Help Save Christmas?

Monday, December 14th, 2020

A nightmare before Christmas? Well, hopefully not!  COVID-19 aside, there is no denying that planning call handling over any holiday period can be a managerial challenge, especially so for those businesses that need to remain open throughout the Christmas period. Additionally, for those that are self-employed and are the main point of contact, a balance […]

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Inbound call centre services in Birmingham

Monday, November 23rd, 2020

24/7 call answering and online support from customer service experts in Birmingham. Outsourced call centre customer service Thinking about an outsourced call centre solution?  mplcontact Sutton Coldfield’s team provide flexible customer service solutions. Our inbound call centre services provide your client base with comprehensive customer service support around the clock, seven days a week. We […]

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Our Property Division manages such a diverse portfolio that no one call is ever the same. The mplcontact agents support our in-house team.

Stuart Auger | Midlands Co-operative Society