Latest Posts

Customer Services – Planning for the Impending Holiday Season

Wednesday, November 24th, 2021

With the festive season upon us, it is time to plan for (hopefully) busier times ahead.  Pre-Covid, given the increase in the number of enquires and/or queries they must deal with, customer services departments have traditionally found themselves under pressure over the run-up to and including the Christmas period. So, what can businesses do to […]

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Customer Service and How it Affects the Customer Experience

Monday, October 25th, 2021

There can be an enormous difference between a business striving to offer great customer service on the one hand and delivering a great customer experience on the other. Of course, in the best possible customer experience scenario, the customer services department will not have become involved because nothing went wrong. However, in the real world, […]

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The Retail Industry, COVID and Call Centres

Friday, September 24th, 2021

The past eighteen months have been a real rollercoaster for many retail businesses. Store closures, supply chain issues together with an e-commerce boom have meant that in house customer services have had to either constantly adapt and improve or risk overwhelm.  Digital literacy has increased dramatically amongst those who have out of necessity found themselves […]

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Birmingham’s Premier Call Handling Service

Monday, August 23rd, 2021

Make sure you never miss another call with mplcontact Birmingham. 24/7 call handling, using our virtual receptionist service, will provide your business with a dedicated team of call handlers who have spent the time getting to know your business and its customers.  Whether it’s taking messages, dealing with overflow in busy times, booking appointments, or […]

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Is a Virtual Reception the Answer?

Friday, July 30th, 2021

Whilst larger companies will often have a customer services department, in other instances where businesses do not have dedicated customer services representatives, the first point of contact for a prospect or customer will be with whoever happens to answer their call. As an alternative, an outsourced virtual reception can prove to be an extremely cost-effective […]

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More than Just Telephone Answering in Birmingham

Monday, June 21st, 2021

In its simplest form, a telephone answering service handles calls to your business when you or your team are unavailable ensuring that whatever the time of day your business is called that there will always be a friendly voice on the other end of the phone.  As a professional inbound call centre, we understand how […]

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How Can a Help Desk Improve Your Business?

Friday, May 21st, 2021

For businesses that already have one, a professional help desk system provides an invaluable service to customers, supplying technical and operational support when it is most needed.  For the end user, having a friendly voice to help guide them through the solution to their query is often very much appreciated. In fact, providing it is […]

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Businesses in Need of a Post Pandemic Boom!

Monday, April 26th, 2021

So finally, there may be some light at the end of an exceptionally long tunnel.  With the easing of many lockdown measures, there are hopefully sunnier times ahead for many UK businesses. That said, business owners will of course need to thoroughly prepare if they want to take full advantage of this prospective economic ‘bounce […]

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Outsource to mplcontact Sutton Coldfield’s Virtual Receptionist Service and NEVER Miss Another Call

Monday, March 22nd, 2021

In many businesses, a receptionist is a callers first point of contact, and as such will be the provider of that all-important ‘first impression’; answering the phone, dealing with customer enquiries, taking messages, and of course re-routing calls.  In a world where automation and AI are now prevalent, this “human touch” can prove very reassuring […]

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What is an Outsourced Telephone Answering Service?

Monday, February 22nd, 2021

Outsourced telephone answering services utilise third-party companies as virtual receptionists to answer inbound calls in a seamless manner on behalf of businesses, and mplcontact Sutton Coldfield, based near Birmingham in the UK, provides just such a customer service experience to its clients. By ensuring that no call never goes unanswered, an outsourced telephone answering service […]

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Our Property Division manages such a diverse portfolio that no one call is ever the same. The mplcontact agents support our in-house team.

Stuart Auger | Midlands Co-operative Society