Latest Posts

Outsource to mplcontact Sutton Coldfield’s Virtual Receptionist Service and NEVER Miss Another Call

Monday, March 22nd, 2021

In many businesses, a receptionist is a callers first point of contact, and as such will be the provider of that all-important ‘first impression’; answering the phone, dealing with customer enquiries, taking messages, and of course re-routing calls.  In a world where automation and AI are now prevalent, this “human touch” can prove very reassuring […]

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What is an Outsourced Telephone Answering Service?

Monday, February 22nd, 2021

Outsourced telephone answering services utilise third-party companies as virtual receptionists to answer inbound calls in a seamless manner on behalf of businesses, and mplcontact Sutton Coldfield, based near Birmingham in the UK, provides just such a customer service experience to its clients. By ensuring that no call never goes unanswered, an outsourced telephone answering service […]

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What services do inbound call centres offer?

Monday, January 25th, 2021

A professional outsourced inbound call centre will offer a range of call handling and contact centre services, providing cost effective solutions to many of the associated problems encountered by organisations, be they sole traders or large corporations.  In fact, and particularly during these challenging and unprecedented times, as Birmingham’s premier provider of call centre services, […]

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Could a Virtual PA Help Save Christmas?

Monday, December 14th, 2020

A nightmare before Christmas? Well, hopefully not!  COVID-19 aside, there is no denying that planning call handling over any holiday period can be a managerial challenge, especially so for those businesses that need to remain open throughout the Christmas period. Additionally, for those that are self-employed and are the main point of contact, a balance […]

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Inbound call centre services in Birmingham

Monday, November 23rd, 2020

24/7 call answering and online support from customer service experts in Birmingham. Outsourced call centre customer service Thinking about an outsourced call centre solution?  mplcontact Sutton Coldfield’s team provide flexible customer service solutions. Our inbound call centre services provide your client base with comprehensive customer service support around the clock, seven days a week. We […]

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Outsourcing for 24/7 Availability

Monday, October 26th, 2020

The team here at mplcontact Sutton Coldfield is always delighted to assist business owners to explore how outsourcing some or all their call centre services may be advantageous. In recent times, and given the huge disruption that has taken place, it is important to protect and then find ways to grow a customer base. That […]

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The Evolution from pure Call Centre to Contact Centre

Friday, September 25th, 2020

The phrases ‘call centre’ and ‘contact centre’ are often used interchangeably. Whilst the former may have at one time evoked memories of waiting endlessly on the end of the telephone, a modern contact centre solution does not hold any such negative connotations, and is often a seamless extension of the company it represents. Whilst telephones […]

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Call Handling and the Impact of the Furlough Scheme

Monday, August 24th, 2020

Notwithstanding the ongoing debate around a further extension to the immensely helpful furlough scheme, those businesses that are still able to do so have been planning a return to some sort of post-Covid normality, whatever that may turn out to be! On the assumption that appropriate social distancing regulations can be implemented, for many businesses, […]

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Post Covid-19: Finding a “New Normal”!

Monday, July 20th, 2020

The onset of the Covid-19 pandemic has certainly brought about some unprecedented changes which, in many instances, have triggered a re-examination of business processes that, until now, would have been considered routine. As such, as businesses begin to address life after this initial lockdown phase, what indeed should be considered the “new normal”? Many are […]

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Re-Launching with the Help of Contact Centre Services

Tuesday, June 23rd, 2020

As the country starts back to work, some sectors will be preparing to tackle huge backlogs, and with staffing levels still a little unpredictable, it is likely to be a tough time for many businesses.  With recent government announcements encouraging a greater number of business sectors to awake from the enforced hibernation that the Covid-19 […]

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Our Property Division manages such a diverse portfolio that no one call is ever the same. The mplcontact agents support our in-house team.

Stuart Auger | Midlands Co-operative Society