Call Centre Virtual Reception

More than call handling, it’s a virtual reception

Whether your business needs cover for absence, peak call times or an out of hours service, or even if you are considering outsourcing call handling completely, mplcontact can tailor a virtual reception package to suit.

In short, our virtual reception package can be set up to offer just about every service your P.A. or company receptionist would and maybe even a few more besides.

Take advantage of our virtual reception, and we will handle the answering of calls in your business name, screen out sales calls, take messages and of course, re-route other calls as required. Your virtual receptionist can also perform a range of other tasks on your behalf such as scheduling meetings, sending and receiving emails and faxes and even keeping on top of any enquiries that may be received through the various social media channels.

Virtual reception, because first impressions count

Choosing the right company to provide a virtual reception service is vital, as it is often the first contact a prospective customer may have with your company and as the saying goes, “you never get a second chance to make a first impression”. With mplcontact on your team, you can rest assured that day or night your telephone calls will be answered in a polite and courteous manner and in keeping with your personal instructions. Our objective is for your customers to remain unaware that they have in fact conversed with a third party, and, to ensure that we deliver a very high service quality at all times.

Virtual reception in Sutton Coldfield, Birmingham

Here at mplcontact, we know how important your inbound calls are to your business and as such, we make that our priority too at all times of the day and night. Why not call us today on 0800 0186009 to understand how using our virtual reception service could really help your business deliver those extended contact hours.
Virtual reception with mplcontact, your company’s reception, outsourced.