Have you fully “winter proofed” your business?

Thursday, September 14th, 2017

As Summer fades and the news is full of reports of adverse weather conditions, here at mplcontact Sutton Coldfield, we believe it may be time for business owners to look beyond Autumn and turn their attention to the forthcoming Winter period.

Winter tends to bring with it a unique set of human resource challenges for any business. Be they driven by the impact of the holiday period, severe weather or even seasonal illness, temporary staff shortages create havoc in any business, especially in those where productive hours are already optimised to the max and there is little margin for error.

Of course, we don’t even need “severe” weather! The very same snow that can create wonder in the eyes of youngsters can become a nightmare if you’re trying to run a business, to the extent that a slight covering of the white stuff often seems to bring an entire region to a standstill, making simple commutes difficult or perhaps impossible in some cases.

Additionally, whilst the hay fever season may have long gone, unfortunately, Winter illnesses such as coughs, colds and flu seem to spread like wildfire in office environments, leaving entire departments potentially under staffed at peak times.

Even for those businesses lucky enough to avoid adverse weather and poorly staff, there is always the inevitability of the December holiday period and that sometimes strange twilight zone between Christmas and the New Year. In the absence of a total shutdown, judging staffing levels can be challenging, particularly for those businesses that are required to maintain a customer call centre presence. Indeed, for some this could potentially be the busiest time of the year whilst for others, there may simply be a need to ensure customers’ queries continue to be answered promptly and efficiently over the holiday period.

If a staffing problem should develop, a backup plan is required and luckily mplcontact Sutton Coldfield is here to help. Our inbound call centre staff can either provide your business with full time 24-hour cover or alternatively, just as and when you need us. With a full suite of contact centre services, we can provide everything from simple overflow call handling to a fully outsourced customer services department.

If you would like to discuss how mplcontact of Sutton Coldfield, Birmingham could help, just call us today on 0800 018 6009 or complete our enquiry form HERE.

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Stuart Auger | Midlands Co-operative Society