Could a Virtual Reception be the answer?

Wednesday, November 15th, 2017

A virtual reception can provide so much more than just telephone answering and message taking and that is where an inbound contact centre such as mplcontact Sutton Coldfield can add real value. Whatever the size of your business, be it a multinational corporation or a sole trader, having a flexible trusted virtual team ready to go when you need them can provide peace of mind so that your team can focus on growing the business.

Not ready for a full time virtual receptionist?

For businesses wary of entering into long term in-house commitments, our flexible virtual reception solutions represent the ideal solution. Our team can provide customer services support during your busy periods, outside office hours or of course as a full time service. This allows you and your team to focus on other aspects of client service whilst we take bookings and even answer queries, all as if we were sitting in your offices alongside them.

Why use a team of virtual receptionists for your business?

Well, how about no more lost business from missed calls for starters! Our in-house team can handle multiple enquiries at once, so engaged tones should become a thing of the past. We can keep your customer services diary up to date, book appointments, answer emails, undertake online messaging and utilise aspects of social media too where applicable. We answer phones in the client company’s name using an agreed ethos and style to appear to be part of that client’s business.

Why not see how we can help your company create the perfect first impression without the time and expense involved in hiring extra staff? Call mplcontact of Sutton Coldfield, Birmingham on 0121 362 7001 to learn more about how our team of experts can help your business eliminate missed calls and deliver a great customer services experience.

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Find out what mplcontact can do for YOUR business.


Our Property Division manages such a diverse portfolio that no one call is ever the same. The mplcontact agents support our in-house team.

Stuart Auger | Midlands Co-operative Society