Latest Posts

The Consumer and the Contact Centre

Friday, October 14th, 2016

As a provider of contact centre services in Birmingham, we are always analysing how people interact with organisations. This month, mplcontact Sutton Coldfield looks at how consumers in the UK typically use a customer service department, how they contact them, when they contact them and what their expectations are when they do. Consequently, we thought we’d […]

More »

Reasons To Use Contact Centre Services

Wednesday, September 21st, 2016

Why might your business use contact centre services? Well, mplcontact Sutton Coldfield is a full service contact centre in Birmingham and our customers outsource to us for a variety of reasons. Unpredictable variations in call volume, business expansion or maybe the desire to utilise new contact methods such as social media and online messaging services […]

More »

Campaign Management using a Call Centre

Tuesday, August 16th, 2016

Although call centre services don’t always have to be used 24/7, they represent  a really great resource. By way of example, when running an advertising campaign, whether via local media outlets or perhaps nationwide, there is no real way of accurately predicting what the response will be. Handling spikes in call volume TV and radio […]

More »

Telephone Answering – Birmingham’s mplcontact offer SO much more…

Friday, July 1st, 2016

Looking for a telephone answering service for your business? For many, ensuring that incoming calls get answered quickly and professionally is crucial when it comes to projecting the right image for their company. However, before diving in and signing on the dotted line, it’s often worth taking a little time to review what customer expectations actually […]

More »

So how well does the average customer services department cope with variations in demand?

Friday, June 3rd, 2016

For businesses that find that they are “stretched” during peak periods, an inbound call centre like mplcontact, which provide contact centre services in Birmingham, can help improve the overall customer experience. There is some evidence to suggest that irrespective of where in the world they may be located, consumers will not hesitate to change a brand or service […]

More »

Enhancing your customer’s experience

Tuesday, May 3rd, 2016

Why strive to offer the best possible customer experience? It’s generally accepted that it costs far more to generate new customers than to retain the ones you already have. If that’s true, how can customer services departments help transform a first time customer into a lifetime advocate for your business, someone who is very happy […]

More »

Serving the “Millennial Generation”

Tuesday, March 29th, 2016

Any individuals born in the years ranging from the early 1980s to around 2000 (also known as the “Millennial Generation”) are now an increasingly significant part of the United Kingdom workforce. Furthermore, it is estimated that by 2020, they will be responsible for nearly a third of all retail sales and for a generation that […]

More »

Never Miss Those Important Calls

Monday, February 29th, 2016

It’s fair to say that no business ever sets out to bypass new leads and new opportunities, but keep prospects waiting on the telephone for too long and they may well be driven into the arms of a waiting competitor. For example, the online generation often just don’t want to wait until the next morning […]

More »

Customer Services:  What About Adding A “Self Service” Option too?

Tuesday, January 26th, 2016

These days, many customers expect to be able to simply log on to a company website and find a solution to a particular problem by using something like a FAQ (Frequently Asked Questions) page or even an online forum. These, and many other what might be best described as  “self service” options, are now a […]

More »

Customer Services For The Year Ahead

Wednesday, December 16th, 2015

As thoughts turn to the New Year, mplcontact of Sutton Coldfield, Birmingham takes a look at what 2016 may have in store for the modern customer services department. These days, many customers are seeking to have a “seamless” shopping experience; i.e. one which produces the same outcome no matter where they are, be it in […]

More »

<< PREVIOUSNEXT >>

Need More Information?

Find out what mplcontact can do for YOUR business.


Our Property Division manages such a diverse portfolio that no one call is ever the same. The mplcontact agents support our in-house team.

Stuart Auger | Midlands Co-operative Society