Campaign Management using a Call Centre

Tuesday, August 16th, 2016

Although call centre services don’t always have to be used 24/7, they represent  a really great resource.

By way of example, when running an advertising campaign, whether via local media outlets or perhaps nationwide, there is no real way of accurately predicting what the response will be.

Handling spikes in call volume

TV and radio advertising in particular can see huge spikes in call volume only to be followed by more normal activity only minutes later. This is where mplcontact in Birmingham can assist your business by managing campaign responses, answering calls, recording details and redirecting them as necessary. Think of us as a very scaleable resource that can augment your in-house team as and when required.

Where mplcontact’s services are able to integrate seamlessly with a client’s system, as far as a third party caller is concerned, it will appear that they are conversing directly with the client’s own staff. Where we also have secure access to client back office systems, we can also keep records updated in real time, making for a truly seamless link between our inbound contact centre and that client.

As experts in the field of customer services, we believe in going the extra mile and providing a truly first class customer experience. We go out of our way to ensure that your customers receive the information they require so that each and every one views their interaction with your company in a positive light. Where matters cannot be resolved immediately, we will make sure that the issues are fully recorded and that the appropriate person within your organisation is alerted.

There can be few things worse than spending large sums to promote a business and or its products/services only to discover that existing infrastructure is then unable to manage the resultant inbound response.  First impressions always do count and unanswered calls and/or rushed call handling can damage a business’s reputation almost as quickly as the campaign that was originally designed to enhance it!

Call centre services in Birmingham

So have you got your campaign properly planned out? Can mplcontact of Sutton Coldfield, Birmingham help? Call us on 0800 0186009 today or alternatively just click HERE to enter your details and we will be delighted to hear from you.

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Our Property Division manages such a diverse portfolio that no one call is ever the same. The mplcontact agents support our in-house team.

Stuart Auger | Midlands Co-operative Society