What we do - telephone answering and call centre services

Whether you need some simple telephone answering and call handling support as your business grows, or have a short term project, new campaign starting or are looking for a longer term strategic outsourced partnership, mplcontact's people and expertise will help you implement the most effective solution to meet your requirements and the expectations of your clients. mplcontact offers a telephone answering service, customer response service, emergency callout service, mail order response, virtual office - either as a totally outsourced resource or integrated with your Customer Service Team.

Why use us for your telephone answering and call centre services?

With a UK-wide network of contact centres, located in Edinburgh, Sutton Coldfield, Winchester, Nottingham, Portsmouth and Belfast, we have unrivalled service resilience for business continuity. Built upon our experiences gained over almost 20 years, more than just telephone answering, mplcontact offers the most comprehensive bureau or outsourced service.

Business Growing? Employ more staff OR is it time to outsource?

Does your business need help with its inbound call handling? Are you are considering outsourcing all or part of your contact centre services?

Call us on 0800 0186009 TODAY...

OR enter your details below and we will be delighted to show you what mplcontact Sutton Coldfield can do for YOUR business


Geoff and his team at mplcontact have helped us with a wide range of back up contact centre services over a number of years.

Clare Jones | Service Birmingham

I would be happy to recommend Geoff and his team to any company which is expanding and in need of additional telephone answering services.

David Clinton | Martin & Co. Lettings

Our Property Division manages such a diverse portfolio that no one call is ever the same. The mplcontact agents support our in-house team.

Stuart Auger | Midlands Co-operative Society